VA Central Western Massachusetts HCS facility in Lake Avenue scheduled 3,469 medical appointments in August 2019


The VA Central Western Massachusetts Health Care System, subsidiary 631QB in Lake Avenue, Massachusetts scheduled 3,469 pending appointments during the period ending September 1, according to data collected from the U.S. Department of Veteran’s Affairs.

Of the total number of appointments, 3,164 had a wait time of 30 days or less (91.2%) and 305 appointments (8.8%) were scheduled more than 30 days out.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar to or better than wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA's data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

The VA explains on its website that when veterans apply for benefits, they are assigned to one of eight priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who do not have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

VA Central Western Massachusetts Health Care System Appointments Scheduled in August

Facility Code
Location
Total Appointments Scheduled
Appointments Scheduled 30 Days or Less
Appointments Scheduled More than 30 Days
631
Leeds
19,846
18,314
1,532
631BY
Springfield
8,544
7,950
594
631GE
Worcester
5,825
5,613
212
631QA
Plantation Street
4,099
3,762
337
631QB
Lake Avenue
3,469
3,164
305
631GD
Greenfield Town
1,696
1,591
105
631GC
Pittsfield
1,628
1,548
80
631GF
Fitchburg
1,272
1,168
104
631PA
631PA
2
2
0
Source: U.S. Veteran's Administration

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